ApartmentADDA Frequently Asked Questions India's #1 Housing Society Portal

Have a Question?

All posts in HelpDesk Tracker

How can admins receive Helpdesk Notifications?

Helpdesk notifications can be received by the admin members, where in they can keep a track of the status of tickets raised by the customers. Follow the below steps to enable the helpdesk notifications for admins: Step 1: Login to Admin Dashboard>>Helpdesk Tracker>>Setup. Step 2: In the setup page, when . . . Read more

Helpdesk tracker workflow

HelpDesk Tracker is the Online Complaint Register of your Society. Here all Tickets can be viewed and acted upon by the admin. Driver for each Ticket can be assigned, status can be changed with relevant notes. Tickets can be automatically escalated if it is not acted upon within a set timeframe. The HelpDesk Tracker comes . . . Read more

How to process SMS tickets lodged?

Users can lodge complaints by sending SMS to 9243799777 (unique mobile number to all ADDA’s) from their registered mobile numbers. When a user lodges SMS complaint/ticket with some issue at his/her flat, the ticket will be shown as the “Un-categorized” category. The uncategorized category will be listed automatically when the first . . . Read more