Users can lodge complaints by sending SMS to 9243799777 (unique mobile number to all ADDA’s) from their registered mobile numbers.
When a user lodges SMS complaint/ticket with some issue at his/her flat, the ticket will be shown as the “Un-categorized” category.
The uncategorized category will be listed automatically when the first SMS complaint is lodged. You can check this in Admin >> Helpdesk Tracker >> Setup. Assign this category with L1 owner & Escalation accordingly.
To process the ticket follow the instructions from the link, http://faq.apartmentadda.com/how-to-process-a-helpdesk-ticket-on-adda/.