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How to process SMS tickets lodged?

Users can lodge complaints by sending SMS to 9243799777 (unique mobile number to all ADDA’s) from their registered mobile numbers.

When a user lodges SMS complaint/ticket with some issue at his/her flat, the ticket will be shown as the “Un-categorized” category.

The uncategorized category will be listed automatically when the first SMS complaint is lodged. You can check this in Admin >> Helpdesk Tracker >> Setup.  Assign this category with L1 owner & Escalation accordingly.

To process the ticket follow the instructions from the link,

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