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How can admins receive Helpdesk Notifications?

Helpdesk notifications can be received by the admin members, where in they can keep a track of the status of tickets raised by the customers.

Follow the below steps to enable the helpdesk notifications for admins:

Step 1: Login to ADDA >>Admin>>Helpdesk Tracker>>Setup.

Step 2: In the setup page, when you scroll down you will find an area called “Setup Notifications”, select the admin members by checking the checkboxes against their names>>Save Changes