When a Helpdesk ticket is raised against an asset, the Admin or office staff can tag the ticket towards that Asset from Admin .
Go to Admin >> Help desk Tracker >> View All
Click on Open Tickets >> Click on View button, a separate window pops up.
You see an drop down for the field : “Asset Involved”. Select the related asset and Click Save Changes.
If this is done, All the related tickets for that asset can be tracked from Asset & Inventory tracker.
Step 1 : Go to Admin >> Assets & Inventory Tracker >> View All
Step 2: Click on Assets tab >> Click on Active Assets Sub tab >> For the listed Assets, click on “More Details” a separate window pops up.
Step 3: Click on Related Tickets, and you can see all the tickets lodges for the particular asset.