ADDA Frequently Asked Questions Communities. Connected.

Have a Question?

How to activate the deactivated user account?

Please follow the below steps to activate the deactivated user account: Please go to Units & Users >> Deactivated >> Find the user and click on Edit >> Uncheck the checkbox for “Check here to De-Activate this User.”  >> Update.     If You have any Queries Please Raise a . . . Read more

Why attachments are not sent in email?

This is a recent enhancement done on ADDA, that user has to login to ADDA to view attachments. Why this change has been done? Yet again, We chose a secure solution over a convenient one. Earlier all confidential information was shared as an attachment. The user who has never logged . . . Read more

Why do I see Buzzar in ADDA App?

ADDA Buzzar is one of the highly suggested and used features of ADDA app by apartment residents. The residents can add a vendor who provided a good service which can then be discovered by their fellow neighbours. ADDA also provides a comprehensive list of verified and trusted vendors for the . . . Read more

How to report wrong visitor entry?

To report wrong visitor entry,please follow the below steps: Login to your ADDA App>>My Unit>>Visitors>>Select the tab for “Visitors”>>Select the tab for My Visitors>>Select the Visitors>>click on the three vertical dots and click on “Report”.     If You have any Queries Please Raise a Support Ticket EmailUs: support@apartmentadda.com

How to report missing visitor entry?

To report wrong visitor entry,please follow the below steps: Login to your ADDA App>>My Unit>>Visitors>>Select the tab for “Visitors”>>Select the tab for My Visitors>>Click on the yellow flag on the right hand side below>>Enter the Visitor details>>ADD.       If You have any Queries Please Raise a Support Ticket EmailUs: . . . Read more

Where can I check my Visitor Verification Settings?

To check the Visitor Verifications setting, please follow the steps below: Login to ADDA App>>Click on your profile picture on the top most right corner>>Visitor Verification Settings>>Check/Uncheck the radio button for “Intercom/Mobile Call”(Depending upon your requirement). Once this option is enabled, when a visitor comes Verification request will be sent . . . Read more

How do I add the Mobile Intercom number?

You can setup a Mobile Intercom or the At-Home Number is a number which can be used by Security Guards to call & verify visitors. Preferably enter the mobile number of the person who is most likely to be at home. Example: Elderly Parents,housemakers,etc. To add At- Home Number, Login . . . Read more

How do I see my Domestic Staff details?

Staff details can be found here: My Unit>>Staff Assigning New Staff: Select the tab for “All Staff”>>Select and click on the staff>>On the topmost right corner, you will find a yellow button named “+Assign” to assign that staff to your unit.    2. Controlling Staff Notifications: Login to your ADDA . . . Read more