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Can all users email to the MC Group Email ID, for any issues/Complaints?

Users can use Helpdesk module to lodge a ticket, instead of sending email to the MC Group Mail ID for any issues/Complaints.

Helpdesk helps to categorize the issues and mine intelligence. Also helps to escalate critical issues and assign MC/Office Staff wise ownership automatically. MC Group Email Id is to be used only for discussions within the MC team.

To know more on Helpdesk :



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